Privacy Policy

Welcome to ECLTalk — a global platform for learning and improving English communication skills. Your privacy and trust are important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, or any other services provided by ECLTalk.

1. Information We Collect

We collect information to provide a better learning experience and improve our services. The data we collect includes:

• Personal Information: Name, email address, phone number, and account details you provide when registering or subscribing.
• Learning Data: Progress reports, class participation, session recordings (if applicable), and tutor feedback.
• Usage Information: Browser type, device information, IP address, and pages visited on our platform.
• Payment Information: Limited details necessary to process payments through secure third-party payment gateways.

2. How We Use Your Data

ECLTalk uses your data responsibly to:

• Deliver personalized language learning sessions and recommendations.
• Connect you with qualified tutors and manage class schedules.
• Send you updates, notifications, and learning materials.
• Improve our platform, features, and content through analytics.
• Respond to your queries and provide customer support.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your learning experience. Cookies help us remember your preferences, track progress, and analyze how users interact with our website. You can control or disable cookies in your browser settings at any time.

4. Data Sharing & Disclosure

We do not sell or rent your personal data. Your information may only be shared with:

• Tutors and instructors to facilitate your learning process.
• Service providers who help us operate the platform (e.g., payment processors, email systems).
• Legal authorities when required by law or to protect our rights and users’ safety.

5. Data Security

We use industry-standard encryption, secure servers, and strict access controls to safeguard your data. However, no online service is completely risk-free, and you acknowledge this when using our platform.

6. Your Rights

You have the right to access, update, or delete your personal information. You can also request to deactivate your account or opt out of marketing communications by contacting us.

7. Children’s Privacy

ECLTalk is designed for learners of all ages. For users under 18, we encourage parental supervision. We do not knowingly collect personal data from children without parental consent.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The revised policy will be effective once posted on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our support team at:

privacy@ecltalk.com

or write to us at: ECLTalk HQ, Tech Park, Bengaluru, India